Viraduct offers free shipping on all orders to most worldwide locations. Our items are sourced from a wide range of global suppliers and will ship from international as well as domestic warehouse locations. Once an order has been shipped it can not be canceled.
Processing and Handling
We do our best to process most orders within 1-2 days, but all orders are processed within 1 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Estimates
We offer free standard international shipping on all orders from our suppliers to the following countries and regions: the United Kingdom, the United States, Canada, the European Union, Australia, New Zealand, and others worldwide. Shipping typically takes between 2 and 4 weeks, though import and customs delays to certain destinations can extend shipping times beyond this window.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Viraduct is not responsible for these charges if they are applied and are your responsibility as the customer.
You can also choose to fastrack your delivery and opt-in for any of the paid-free shipping options below.
| Shipping Options | Delivery Time | Price |
| Free Shipping | Delivery in 7 – 14 working days | $0.00 |
| Standard Shipping | Delivery in 5 – 7 working days | $8.00 > |
| Express Shipping | Delivery in 3 – 5 working days | $12.00 > |
| 1 – 2 days Shipping | Delivery in 1 – 2 working days | $18.00 > |
Address Information
As our customers, you are solely responsible for the accuracy of the shipping address you provide. Incorrect shipping address information will delay the delivery of your order. In the event that your order is returned due to insufficient or wrong address information, no refund will be provided to you.
How Do I Check the Status of My Order?
You can check the status of your order at any time on our Order Tracking page.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven't received your order within 30 days of receiving your shipping confirmation email, please contact us at hello@viraduct.com with your name and order number, and we will look into it for you.
Refunds, Returns, and Exchanges
View our refund policy
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
Lost, Damaged, or Stolen Orders
If you purchased Green Shipping Protection with your order and your package was lost, stolen, or damaged, here's how you request a replacement:
Green Shipping Protection reorders are made easy at reorder.corso.com or by emailing support@corso.com
You will need your order number and the email address you placed your order with. Your order number can be found on the order confirmation email.
Once you indicate if the package was damaged, lost, or stolen and complete the request, you will get a reorder confirmation
